Terms And Conditions
Gardeners Fulham Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Fulham provides gardening and related services to residential and commercial clients. By making a booking, accepting a quotation, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before using our services. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm, or company requesting services from Gardeners Fulham.
Company means Gardeners Fulham, the gardening services provider.
Services means gardening, garden maintenance, landscaping, clearance, and any related work agreed between the Client and the Company.
Premises means the garden, land, or property at which the Services are to be carried out.
Booking means any confirmed request by the Client for the Company to provide Services, whether made by phone, online, or in writing.
2. Scope of Services
Gardeners Fulham provides a range of gardening and grounds care services, which may include lawn care, hedge trimming, pruning, planting, weeding, garden clearance, landscaping, seasonal maintenance, and related garden improvement work.
The specific scope of Services for each Booking will be agreed with the Client in advance, either as a one-off visit or as part of a regular maintenance schedule. Any additional work requested during or after a visit may be subject to a separate quote or additional charges.
3. Booking Process
Clients may request a quotation or make a booking via the Company’s chosen communication channels. When making a Booking, the Client must provide accurate information about the Premises, the required Services, access arrangements, and any relevant constraints such as restricted parking, limited access, or site-specific hazards.
A Booking will be considered confirmed once the Client has accepted a quotation or price estimate and the Company has provided confirmation of the agreed date, time, and scope of work. For certain services, the Company may require a deposit to secure the booking date.
The Company reserves the right to refuse or cancel any Booking where it considers the work to be unsafe, impractical, or outside the Company’s service capability, or where the Client has previously breached these Terms and Conditions.
4. Access to Premises
The Client is responsible for ensuring that the Company has safe and reasonable access to the Premises on the agreed date and time of the Booking. This includes providing any access codes, keys, or instructions necessary to enter gates, communal areas, or private roads.
If the Company is unable to gain access to the Premises at the scheduled time, or if access is delayed due to issues beyond the Company’s control, the Company may charge a call-out fee or a proportion of the agreed service price to cover the wasted time and travel costs.
The Client must ensure that pets, children, and other individuals remain clear of areas where the Company is working, for their own safety and to allow the work to proceed without interruption.
5. Health and Safety
The Company will carry out Services with due regard to health and safety rules and applicable regulations. The Client must inform the Company of any known hazards at the Premises, including uneven ground, hidden obstacles, dangerous structures, allergies, or the presence of hazardous materials.
The Company reserves the right to stop work if, in the reasonable opinion of the team on site, continuing would pose an unacceptable risk to health, safety, or property. In such cases, the Client may still be liable for part or all of the agreed service charges incurred up to that point.
6. Pricing and Quotations
Prices for Services may be based on an hourly rate, a day rate, a fixed price, or a combination of these, as set out in the quotation or confirmed Booking. Any quotation provided by the Company is based on the information supplied by the Client at the time of enquiry and is subject to revision if that information is found to be inaccurate or incomplete.
Quotations are generally valid for a limited period as stated in the quotation. After this period, the Company reserves the right to review and adjust the price to reflect current rates, availability, and materials costs.
If, during the provision of Services, it becomes clear that additional work is required beyond the scope initially agreed, the Company will seek the Client’s consent before proceeding and will provide an updated estimate or price where possible.
7. Payments and Invoicing
Unless otherwise agreed in writing, payment for Services is due immediately upon completion of the work or within the payment terms stated on the invoice. The Company may accept various forms of payment, which will be communicated to the Client at the time of booking or invoicing.
For larger projects, landscaping works, or ongoing maintenance contracts, the Company may require a deposit or staged payments at agreed milestones. Any such arrangements will be clearly set out in writing prior to the commencement of work.
If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to suspend or cancel further Services until the account is brought up to date. The Client will be responsible for any costs reasonably incurred by the Company in recovering overdue payments, including collection agency fees and legal costs.
8. Cancellations and Rescheduling
If the Client needs to cancel or reschedule a Booking, they must give the Company reasonable notice, which will normally be at least 24 hours before the scheduled start time unless otherwise specified in the booking confirmation.
Where adequate notice is provided, the Company will endeavour to reschedule the Booking to a mutually convenient time. If insufficient notice is given, the Company may charge a cancellation fee or a percentage of the agreed service price to cover lost time and costs.
The Company reserves the right to cancel or reschedule a Booking due to adverse weather conditions, staff illness, vehicle breakdown, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will aim to provide as much notice as reasonably possible and to rearrange the Booking at no additional cost to the Client.
9. Client Obligations
The Client agrees to cooperate fully with the Company to ensure that the Services can be carried out efficiently and safely. This includes:
Ensuring clear access to the Premises and to any relevant external taps, power outlets, or storage areas where necessary.
Removing or securing any items that may obstruct the work or be damaged during normal gardening activities, such as furniture, toys, ornaments, or decorations.
Informing the Company of any relevant restrictions imposed by neighbours, landlords, local authorities, or property management schemes.
Ensuring that any required permissions or consents for the work have been obtained before the Company commences Services.
10. Waste Removal and Environmental Regulations
Garden waste, such as grass cuttings, branches, leaves, and plants, will be dealt with in accordance with local waste management and environmental regulations. The default arrangement for waste disposal will be agreed at the time of Booking and may involve one or more of the following:
Using the Client’s own green waste or general waste bins where appropriate and permitted by local rules.
Leaving waste neatly bagged or stacked at a designated area within the Premises for the Client’s later disposal.
Removing green waste from the Premises for disposal or recycling by the Company, which may be subject to an additional charge to cover transport and disposal fees.
Certain items, such as soil, rubble, building materials, or hazardous substances, may not be removed by the Company and may require specialist waste services. The Client is responsible for informing the Company of any such materials in advance so that suitable arrangements can be made.
The Client must not request any form of waste disposal that would breach relevant environmental or local authority regulations. The Company reserves the right to refuse to remove or dispose of waste in any manner that does not comply with applicable rules.
11. Use of Equipment and Power
The Company will normally provide its own tools and equipment necessary to carry out the Services. In some circumstances, and with the Client’s consent, the Company may use equipment provided by the Client. If the Client’s equipment is used, it must be in good working order and comply with relevant safety standards. The Client accepts that the Company will not be liable for wear, tear, or damage arising from normal use of the Client’s own equipment.
Where necessary, the Client agrees to provide access to an external electrical power supply or water source at the Premises. Any costs associated with the usage of the Client’s utilities for the purpose of providing the Services are the responsibility of the Client.
12. Liability and Insurance
The Company will take reasonable care in performing the Services and will aim to maintain high standards of workmanship. The Company holds appropriate insurance cover for public liability, subject to policy terms and exclusions.
To the fullest extent permitted by law, the Company will not be liable for any indirect, consequential, or purely economic loss arising out of or in connection with the Services, nor for any loss caused by circumstances beyond its reasonable control, including severe weather, acts of third parties, or hidden defects in the Premises.
The Company’s total liability to the Client for any claim arising out of the provision of Services, whether in contract, tort, or otherwise, will be limited to the amount paid or payable by the Client for the specific Services giving rise to the claim.
Nothing in these Terms and Conditions will exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
13. Damage and Complaints
If the Client believes that the Company has caused damage to property or has not carried out the Services with reasonable care and skill, the Client must notify the Company as soon as possible, and in any event within a reasonable time of becoming aware of the issue.
The Company will investigate any complaint promptly and, where appropriate, may offer to rectify the issue, provide a partial refund, or take other reasonable steps to resolve the matter. The Client must allow the Company an opportunity to inspect any alleged damage before undertaking repairs or otherwise altering the area in question.
14. Changes to Services
The Company may occasionally need to make minor changes to the specification or method of providing the Services in order to comply with legal requirements, industry best practice, or to address practical issues encountered on site. Such changes will not materially affect the overall nature or quality of the Services.
If a substantial change to the scope of Services or pricing is required, the Company will discuss this with the Client and seek their agreement before proceeding. If agreement cannot be reached, the Booking may be cancelled, and any sums paid for Services not yet provided will be refunded, subject to any applicable cancellation charges.
15. Data Protection and Privacy
The Company will collect and use personal data from Clients only to the extent necessary to arrange and provide the Services, manage bookings, handle payments, and comply with legal obligations. Personal data will be kept secure and will not be sold to third parties.
The Company may share personal information with trusted service providers, such as payment processors or subcontractors, where required for the performance of the Services. Any such sharing will be carried out in accordance with applicable data protection laws.
16. Events Beyond Our Control
The Company will not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is due to an event beyond its reasonable control, including but not limited to severe weather, flooding, fire, industrial disputes, public utility failures, or restrictions imposed by authorities.
If an event beyond the Company’s control substantially affects the performance of the Services, the Company will inform the Client as soon as reasonably possible and will either reschedule the work or, if appropriate, cancel the Booking and refund any sums paid for Services not provided.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by Gardeners Fulham, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of Services and supersede any prior discussions, correspondence, or representations, whether written or oral, relating to the subject matter.
