Privacy Policy
Gardeners Fulham Privacy Policy
This Privacy Policy explains how Gardeners Fulham collects, uses, stores and protects personal data of its customers in the Fulham area. It sets out your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all existing and prospective customers of Gardeners Fulham within our service area.
Scope and Data Controller
Gardeners Fulham is the data controller for the personal data described in this Privacy Policy. This means Gardeners Fulham decides how and why your personal data is processed. The policy covers all personal data obtained in the course of providing gardening and related services to customers in the Fulham area.
Types of Personal Data We Collect
Gardeners Fulham collects and processes different categories of personal data about you depending on how you interact with us. The information we may collect includes:
Identification and contact details, such as your name, postal address within our service area, and any other contact details you choose to provide when you enquire about or book a service.
Service and property information, such as garden size, property access details relevant to providing the service, photographs of work areas where necessary for quoting or record keeping, and any preferences you tell us about your garden or use of outdoor areas.
Booking and transaction data, such as dates and times of visits, services requested, job notes, invoices, payment status, and methods of payment. We do not store full payment card details; these are handled through our payment processor where applicable.
Communication records, such as notes from phone conversations, messages or correspondence you send us, including queries, feedback, or complaints related to our services.
Technical and usage data, such as information about how you found us, and limited website-related data where relevant, for example pages visited and basic device information, collected for security, analytics and improvement of our services.
How We Collect Personal Data
We typically collect personal data directly from you when you contact Gardeners Fulham to request a quote, make a booking, or communicate with us about our services. This may be by phone or through other communication methods you choose to use.
We may also create personal data about you in the course of providing services, for example by recording job notes or photographs for our internal records. In some cases, we may receive basic contact details from third parties who refer you to us, where you have consented to that referral.
Lawful Bases for Processing Your Data
Gardeners Fulham only processes your personal data where there is a lawful basis under data protection law. The main lawful bases we rely on are:
Contractual necessity: We process your personal data to provide you with gardening services, including handling enquiries, preparing and issuing quotes, managing bookings, attending your property, and issuing invoices and payment confirmations.
Legitimate interests: We process personal data to manage and improve our services, maintain accurate records, handle customer feedback and complaints, and ensure the security of our business operations. When relying on legitimate interests, we balance our interests against your rights and expectations.
Legal obligations: We process certain personal data to comply with legal obligations, for example record keeping for tax purposes and responding to valid requests from regulatory or law enforcement authorities.
Consent: In limited circumstances, we may rely on your consent, for example where you agree to receive non-essential marketing communications from Gardeners Fulham. Where processing is based on consent, you may withdraw your consent at any time.
Purposes for Which We Use Personal Data
Gardeners Fulham uses your personal data for the following purposes:
To respond to enquiries, provide quotes and advice, and help you choose suitable services for your property in the Fulham area.
To schedule and deliver gardening and related services, including planning visits, accessing your property, and tailoring our work to your requirements.
To manage our customer relationship with you, including handling payments, issuing invoices and receipts, and managing any changes to bookings.
To maintain internal records, including service histories, before and after photographs where appropriate, and notes relevant to future work or maintenance.
To communicate with you about our services, such as confirming appointments, sending service updates, or providing important information related to safety or service changes.
To improve and protect our business, including monitoring the effectiveness of our services, training staff, analysing service demand in the Fulham area, and ensuring security and fraud prevention.
To comply with applicable laws, respond to legal requests, and exercise or defend legal claims where necessary.
Data Sharing and Processors
Gardeners Fulham does not sell your personal data. We may share your data with carefully selected third parties who act as data processors on our behalf. These processors only process data according to our instructions and for the purposes set out in this policy.
Examples of data processors we may use include:
Payment processing providers that process payments on our behalf.
Accounting or invoicing systems used to manage customer records and financial transactions.
Information technology and hosting providers that support our business systems and data storage.
Where required by law, we may also share personal data with public authorities, regulatory bodies, or law enforcement agencies. In each case we will only share what is necessary and proportionate.
International Data Transfers
Where we use service providers located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include standard contractual clauses or other recognised safeguards to ensure that your data is treated with a level of protection essentially equivalent to that in the United Kingdom.
Data Retention
Gardeners Fulham keeps personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements.
Contact and service records are generally retained for as long as you remain an active customer and for a defined period afterwards to handle queries, repeat work and potential legal issues. Financial and transaction records are retained in line with tax and accounting laws.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.
Security of Your Data
Gardeners Fulham takes appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include access controls, secure storage, and limiting personal data access to those who need it to perform their duties.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data processed by Gardeners Fulham. These include:
The right of access: You have the right to obtain confirmation about whether we process your personal data, and to request a copy of that data along with information about how we use it.
The right to rectification: You have the right to ask us to correct inaccurate personal data and complete incomplete data.
The right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to legal and contractual obligations that may require us to retain certain data.
The right to restrict processing: You may request that we restrict our use of your personal data in certain situations, for example while we verify its accuracy or assess an objection.
The right to object: Where we rely on legitimate interests as our lawful basis, you have the right to object to our processing of your personal data, including for any direct marketing activities.
The right to data portability: In limited cases, you may request that we provide your personal data in a structured, commonly used, machine readable format, or that we transmit it to another controller, where technically feasible.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Complaints and Further Information
If you have any questions about this Privacy Policy or how Gardeners Fulham handles your personal data, you can contact us using the usual communication methods you use to book or manage our services. You also have the right to raise a concern with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
Policy Updates
Gardeners Fulham may update this Privacy Policy from time to time to reflect changes in laws, guidance or our services. Any significant changes will be made available through our usual communication channels. The updated policy will apply from the date it is published and will continue to apply to all Gardeners Fulham customers in the Fulham area.
